https://community.splunk.com/t5/Splunk-AppDynamics/EUM-Could-not-execute-request-to-https-analytics-api-appdynamics/m-p/739019#M11215 <P>Hi All!</P> <P>I tried to apply the EUM monitoring to one of my web browser application.&nbsp;</P> <P>I can see data on the USer experience tab like Page Request per Minute or Browse/DEvice type.</P> <P>However, I got this error message in the<STRONG> End User Time distribution widget.</STRONG></P> <P><STRONG><EM>Failed to connect to the AppDynamics Platform Events Service: Could not execute request to <A href="https://analytics.api.appdynamics.com/v3/events/browserrecord" target="_blank" rel="nofollow noopener noreferrer">https://analytics.api.appdynamics.com/v3/events/browserrecord</A></EM></STRONG></P> <P>I can see this in the controller logs:</P> <PRE>[#|2019-02-07T08:07:09.609-0500|WARNING|glassfish 4.1|com.appdynamics.ui.controllerWeb.analytics.util.AnalyticsUtil|_ThreadID=47;_ThreadName=http-listener-1(3);_TimeMillis=1549544829609;_LevelValue=900;|Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord|#]</PRE> <P>From the box where the controller is running I can reach out to the url with curl and got authentication issue which means from network perspective the connection is good:</P> <PRE>[root@appd logs]# curl https://analytics.api.appdynamics.com/v3/events/browserrecord{"statusCode":401,"code":"NotAuthorized.Account","message":"HTTP 401 Unauthorized","developerMessage":null}[root@appd logs]#</PRE> <P>I would appreaciate any hint or guidance how to fix this.&nbsp;</P> <P>Best Regards,</P> <P>Sandor</P> Thu, 07 Feb 2019 15:05:38 GMT Sandor_Bihary 2019-02-07T15:05:38Z https://community.splunk.com/t5/Splunk-AppDynamics/EUM-Could-not-execute-request-to-https-analytics-api-appdynamics/m-p/739019#M11215 <P>Hi All!</P> <P>I tried to apply the EUM monitoring to one of my web browser application.&nbsp;</P> <P>I can see data on the USer experience tab like Page Request per Minute or Browse/DEvice type.</P> <P>However, I got this error message in the<STRONG> End User Time distribution widget.</STRONG></P> <P><STRONG><EM>Failed to connect to the AppDynamics Platform Events Service: Could not execute request to <A href="https://analytics.api.appdynamics.com/v3/events/browserrecord" target="_blank" rel="nofollow noopener noreferrer">https://analytics.api.appdynamics.com/v3/events/browserrecord</A></EM></STRONG></P> <P>I can see this in the controller logs:</P> <PRE>[#|2019-02-07T08:07:09.609-0500|WARNING|glassfish 4.1|com.appdynamics.ui.controllerWeb.analytics.util.AnalyticsUtil|_ThreadID=47;_ThreadName=http-listener-1(3);_TimeMillis=1549544829609;_LevelValue=900;|Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord|#]</PRE> <P>From the box where the controller is running I can reach out to the url with curl and got authentication issue which means from network perspective the connection is good:</P> <PRE>[root@appd logs]# curl https://analytics.api.appdynamics.com/v3/events/browserrecord{"statusCode":401,"code":"NotAuthorized.Account","message":"HTTP 401 Unauthorized","developerMessage":null}[root@appd logs]#</PRE> <P>I would appreaciate any hint or guidance how to fix this.&nbsp;</P> <P>Best Regards,</P> <P>Sandor</P> Thu, 07 Feb 2019 15:05:38 GMT https://community.splunk.com/t5/Splunk-AppDynamics/EUM-Could-not-execute-request-to-https-analytics-api-appdynamics/m-p/739019#M11215 Sandor_Bihary 2019-02-07T15:05:38Z https://community.splunk.com/t5/Splunk-AppDynamics/EUM-Could-not-execute-request-to-https-analytics-api-appdynamics/m-p/739020#M11216 <P>Hi All!</P> <P>Does anyone has any comment regarding this?</P> <P>We have already double checked the firewall and network and it seems this is not a network related issue.</P> <P>But apart from the error messages I have shared in the my former post, I did not find anything else.</P> <P>Best,</P> <P>Sandor</P> Mon, 11 Feb 2019 10:52:09 GMT https://community.splunk.com/t5/Splunk-AppDynamics/EUM-Could-not-execute-request-to-https-analytics-api-appdynamics/m-p/739020#M11216 Sandor_Bihary 2019-02-11T10:52:09Z