topic Re: Cannnot Upgrade Enterprise console version in Splunk AppDynamics

Cannnot Upgrade Enterprise console version

Tadeu_Alves — Wed, 22 Sep 2021 22:28:38 GMT

Hi there everyone,

Today i'm trying to update my Enterprise Console to the latest version, right now i'm using the AppDynamics Version 20.7.0-22903.

Downloaded the Enterprise Console 21.4.6
that is the latest version avaliable from my management interface

Following all steps i got stuck in this action:

The the database is running without errors, i can access the controller host database at the console host through bash without problems. Even with everything working everytime i try to update or execute the platform-setup-x64-linux-21.4.6.24635.sh script get this message. Is there something more that i can debug to find out what is going on?

Thank you.

Re: Cannnot Upgrade Enterprise console version

iamryan — Thu, 23 Sep 2021 15:42:39 GMT

Hi @Tadeu.Alves,

Please check out this AppD documentation we have - https://docs.appdynamics.com/20.x/en/appdynamics-application-performance-monitoring-platform/enterprise-console/upgrade-the-enterprise-console

and also the system requirements - https://docs.appdynamics.com/20.x/en/appdynamics-application-performance-monitoring-platform/controller-deployment/controller-system-requirements

Please let me know if this helps.

Re: Cannnot Upgrade Enterprise console version

Tadeu_Alves — Tue, 28 Sep 2021 17:13:55 GMT

Yeah it worked man.

Had to change most of the passwords, cause someone changed and didn't leave the right credentials...

Re: Cannnot Upgrade Enterprise console version

iamryan — Tue, 28 Sep 2021 17:27:38 GMT

Hi @Tadeu.Alves,

Thanks for following back up! Glad to see its working now.

Re: Cannnot Upgrade Enterprise console version

Tadeu_Alves — Tue, 28 Sep 2021 21:16:21 GMT

Yeah great to see that it's not complicated if you have all the credentials...

O yeah do you know what could be that my controller is critical in console even if everything is working fine?

and thanks again for the help!!!

Re: Cannnot Upgrade Enterprise console version

iamryan — Wed, 29 Sep 2021 16:25:01 GMT

Hey @Hiroki.Ito,

Do you happen to know anything about @Tadeu.Alves recent comment above?

Re: Cannnot Upgrade Enterprise console version

Hiroki_Ito — Thu, 30 Sep 2021 05:33:50 GMT

Hi @Tadeu.Alves ,

CC: @Ryan.Paredez ,

There can be several reasons, so it may be necessary to investigate the log of enterprise console.

Could you please check <ec_home>/platform-admin/logs/platform-admin-server.log ?

You may see logs like "Discovered Primary controller health status on host '<hostname>': UNHEALTHY."

Could you please check if there are any ERROR or suspicious logs around that line and share the result?

If there is a line like "Controller status check failed for the url http://<hostname>:8090/controller/rest/serverstatus" could you also share the result of curl command to the url?

curl -v http://<hostname>:8090/controller/rest/serverstatus

Best Regards,

Hiroki