topic Re: Claiming AppDynamics (Saas) in Cisco Intersight in Splunk AppDynamics

Claiming AppDynamics (Saas) in Cisco Intersight

ANDY_SMOLENKO1 — Tue, 31 Aug 2021 19:14:52 GMT

Hello,

I have issues with integrating (claiming) SaaS AppDynamics instance in Cisco Intersight: the process fails with the following message:

"Discovery failed: CRITICAL: com.vmturbo.mediation.appdynamics.exception.RefreshTokenCredentialException: Credentials are invalid or do not correspond to AppDynamics Controller API requirements."

My instance in the Pro Trial mode now, could it be the reason of the error message?

Thank you.

Re: Claiming AppDynamics (Saas) in Cisco Intersight

iamryan — Tue, 31 Aug 2021 23:02:14 GMT

Hi @Andy.Smolenko,

I found some troubleshoot steps, they may not all apply to you.

Try removing this role (AppDSupportReadOnly) and let us know if you still see the same issue.
Try giving admin perms on AppD to svc_intersight

I also saw via a ticket the last time this wasn't working was because of a DNS issue causing connection issues.

Please do let me know if that helps.

Re: Claiming AppDynamics (Saas) in Cisco Intersight

ANDY_SMOLENKO1 — Wed, 01 Sep 2021 04:09:50 GMT

Hello Ryan -

thank you for your reply and the options provided!

I opened the ticket with AppDynamics Support Team and they have pointed out on the importance of the username format in Cisco Intersight. It should be username@account. After I corrected the username, the integration worked out like a charm!

Kind regards,

Andy

Re: Claiming AppDynamics (Saas) in Cisco Intersight

iamryan — Wed, 01 Sep 2021 16:54:28 GMT

Hi Andy,

Thank you for following up and sharing that very helpful information.