RUM for contact centre

CommunityUser — Wed, 12 Sep 2018 09:24:00 GMT

Hi,

I am looking at monitoring the contact centre calls to citrix.

is this something that would be possible using RUM?

I want to be able to tell if a user has had issues with latency or not

Cheers,

Lawrence

Re: RUM for contact centre

Chitra_Lal — Wed, 12 Sep 2018 10:41:48 GMT

Hi Lawrence,

Yes you can monitor the contact centre calls using EUM feature. Just go ahead and instrument your application as directed in the doc link below:

Onc eyou start using EUM, you can also use the Browser sesisons to track each user login session details and timing:

Thank You,

Chitra