topic Re: Events Service is not able to connect to Controller in Splunk AppDynamics

Events Service is not able to connect to Controller (On-Prem)

Christian_Brzes — Mon, 26 Apr 2021 09:25:33 GMT

Hello everyone,

when trying to work with Analytics on my AppD on-premises environment, I get the following error.

The IP address of the server, where my Controller and Events-Service are hosted, has changed, that's why the above address http://ec2-3-120-31-140.eu-central-1.compute.amazonaws.com is not valid. The problem is, that the Events Service still makes a reference to the old Controller address. When I open my platform-admin-server.log file, I get the following exception:

How can I change the Controller IP address referenced by my Events Service?

Thanks in advance,

Christian

Re: Events Service is not able to connect to Controller

Christian_Brzes — Tue, 27 Apr 2021 08:37:17 GMT

When trying to start the Event Service I get the following error message also referring to my old IP-address ec2-3-120-31-140.eu-central-1.compute.amazonaws.com

How to change this address?

Best,

Christian

Re: Events Service is not able to connect to Controller

Christian_Brzes — Mon, 03 May 2021 10:04:34 GMT

I did not find a solution for the problem. I just decided to reinstall the whole platform. The drawback is that all agents are being removed. I guess there has to be a better way.