topic Re: Using http Request Template to raise ticket in ServiceNow in Splunk AppDynamics

Using http Request Template to raise ticket in ServiceNow

Radhika_Bhatia — Tue, 20 Apr 2021 07:12:03 GMT

Hi,

I want to raise tickets in ServiceNow using the HTTP request template in AppDynamics.

Do we need any additional licenses on any of the platforms?

Thank you.

Re: Using http Request Template to raise ticket in ServiceNow

iamryan — Tue, 20 Apr 2021 14:43:26 GMT

Hi @Radhika.Bhatia,

We have a great knowledge base article on ServiceNow, which you can find here: How do I use AppDynamics with ServiceNow?

Please let me know if you found this article helpful.

Re: Using http Request Template to raise ticket in ServiceNow

Scott_Stelter — Tue, 24 May 2022 18:28:09 GMT

Hi Radhika,

Did you complete this requirement? Were you planning to create events or incidents in ServiceNow?

Re: Using http Request Template to raise ticket in ServiceNow

Radhika_Bhatia — Thu, 10 Nov 2022 15:32:12 GMT

Hi Scott,

Yes, we were successfully able to raise ServiceNow incidents using HTTP Request templates.

Re: Using http Request Template to raise ticket in ServiceNow

Ioan_Cozma — Mon, 17 Jul 2023 20:21:19 GMT

Hi Radhika,

Please let me know if I need to install these packages for ServiceNow integration using HTTP Request templates?

App Dynamics for Service Now
Data Sync Utility

Thanks,
Ioan

Re: Using http Request Template to raise ticket in ServiceNow

iamryan — Mon, 17 Jul 2023 20:50:04 GMT

Hi @Ioan.Cozma,

Given how old this post is, Radhika may not reply. I wanted to share this article we have on Service Now that you can check out in the meantime.
https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-use-AppDynamics-with-ServiceNow/ta-p/30095?search-action-id=56874207154&search-result-uid=30095

Re: Using http Request Template to raise ticket in ServiceNow

Radhika_Bhatia — Tue, 18 Jul 2023 10:38:16 GMT

Hi @Ioan.Cozma,

We did not need to install these packages.

All you need is to create a user in ServiceNow for AppDynamics with admin rights. You can then create an HTTP template with the correct serviceNow URL and this user credentials.

You will also need to provide the ServiceNow mandatory fields and its values in the payload.

Hope this helps!

Regards,

Radhika

Re: Using http Request Template to raise ticket in ServiceNow

Kavana_Gowda1 — Tue, 03 Oct 2023 09:01:39 GMT

Hi @Radhika.Bhatia,

Multiple tickets are getting created for the same issue from Appd. Is there any way to create the next ticket once the current ticket is resolved for the same issue? or wait for next 24hrs to create the 2nd ticket?

Thank you