topic Controller communication failed in SaaS controller while installing .NET agent in Splunk AppDynamics

Controller communication failed in SaaS controller while installing .NET agent

Sagar_Sawant1 — Thu, 08 Jul 2021 08:05:21 GMT

Hi, Team

We are facing issue while installing .NET agent for SaaS controller please find attached snap for the error detail

We have checked with one of your resolution available on https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/Net-Agent-install-fails-in-trial-SAAS-setup/m-p/34628

Still getting the same issue please suggest us any other solution

Re: Controller communication failed in SaaS controller while installing .NET agent

iamryan — Thu, 08 Jul 2021 17:57:07 GMT

Hi @Sagar.Sawant

I was able to find this info.

To connect to the SAAS controller, you need to install the below certs, and you can use mmc.exe - Add/Remove Snap-ins - Certificates - Computer Account and NOT certmgr.msc, which is only for the Current User certificate store.

Under Trusted Root https://www.digicert.com/CACerts/DigiCertGlobalRootCA.crt
Under Intermediate https://www.digicert.com/CACerts/DigiCertSHA2SecureServerCA.crt

Kindly select the checkbox in front of Multi Tenant controller and specify your Account Name and Account Access Key you would have received in the mail earlier for your account.

Please let me know if that helps you out!

Re: Controller communication failed in SaaS controller while installing .NET agent

Sagar_Sawant1 — Fri, 09 Jul 2021 08:46:46 GMT

Thanks Ryan,

This solved the issue and we are able to install the agent successfully.

Thank you for Support!!