topic Re: Unable to get the transactions for Windows service for NET Agent in Splunk AppDynamics

Unable to get the transactions for Windows service for NET Agent

vemp_oiyu — Thu, 01 Apr 2021 04:54:45 GMT

Hi Appdynamics team,

Greetings for the day!

Im trying to configure the windows service application to monitior using .net agent referring the below link.

https://docs.appdynamics.com/display/PRO20X/Configure+the+.NET+Agent+for+Windows+Services+and+Standa...

here is the part of config.xml file which i have added

<standalone-applications>
<standalone-application executable="FULL PATH OF EXECUTABLE" command-line="-x">
<tier name="Windows Service"/>
<profiler>
<instrument-defaultdomain enabled="true"/>
</profiler>
</standalone-application>
</standalone-applications>

but unable to get the transactions. Please let me know if i missed any more configuration steps.

I have seen the below messages in the "agentlog" as below.

Info SystemInformation Environment variable 'APP_POOL_ID' is not set. Trying to extract App Pool ID from managed command line
2021-03-31 15:31:10.2771 15488 Service 1 3 Info SystemInformation Managed command line did not have 'APP_POOL_ID'. Trying to extract App Pool ID from native command line
2021-03-31 15:31:10.2771 15488 Service 1 3 Info SystemInformation The app pool ID is
2021-03-31 15:31:10.2771 15488 Service 1 3 Info Configuration appDomainName="EXE NAME" appDomainId=1 iis-app=null site=null port=null appPoolId=null commandLine=""
2021-03-31 15:31:10.2911 15488 Service 1 3 Info AgentCommunicator named pipe = \\.\pipe\AppDynamicsAgentIPC
2021-03-31 15:31:10.4096 15488 Service 1 3 Warn Configuration Problem loading the configuration: System.NullReferenceException: Object reference not set to an instance of an object.
at AppDynamics.Agent.Configuration.ValidateAndFixConfig(AppAgentConfiguration appAgentConfiguration)
at AppDynamics.Agent.Configuration..ctor(StandaloneAgentConfiguration standaloneAgentConfig, SensitiveDataScrubber dataScrubber)

I could able to get the transactions for IIS Applications.

please help me in resolving the issue.

Thanks in advance.

Re: Unable to get the transactions for Windows service for NET Agent

iamryan — Thu, 01 Apr 2021 16:55:47 GMT

Hi @vemp.oiyu,

I did some looking and there are two very similar questions already asked on the Community that have solutions.

https://community.appdynamics.com/t5/NET-Agent-Installation/AppDynamics-not-detecting-standalone-windows-service/m-p/31543#M668

https://community.appdynamics.com/t5/NET-Agent-Installation/AppDynamics-not-detecting-standalone-windows-service/m-p/30379#M501

Please check those out to see if they offer any help, if they do, please share what you learned as a reply back to this post.

Re: Unable to get the transactions for Windows service for NET Agent

vemp_oiyu — Fri, 02 Apr 2021 08:01:26 GMT

Hi @Ryan.Paredez ,

Thanks for the reply,

I have already referred the links you have shared me. i have tried configuring the entry points as well for the windows service.

i could see this below message in the Controller with the windows service name.

I could see this message in agentlog,

Info SystemInformation Environment variable 'APP_POOL_ID' is not set. Trying to extract App Pool ID from managed command line
2021-03-31 15:31:10.2771 15488 Service 1 3 Info SystemInformation Managed command line did not have 'APP_POOL_ID'. Trying to extract App Pool ID from native command line
2021-03-31 15:31:10.2771 15488 Service 1 3 Info SystemInformation The app pool ID is
2021-03-31 15:31:10.2771 15488 Service 1 3 Info Configuration appDomainName=Service.exe appDomainId=1 iis-app=null site=null port=null appPoolId=null commandLine=""
2021-03-31 15:31:10.2911 15488 Service 1 3 Info AgentCommunicator named pipe = \\.\pipe\AppDynamicsAgentIPC
2021-03-31 15:31:10.4096 15488 Service 1 3 Warn Configuration Problem loading the configuration: System.NullReferenceException: Object reference not set to an instance of an object.
at AppDynamics.Agent.Configuration.ValidateAndFixConfig(AppAgentConfiguration appAgentConfiguration)
at AppDynamics.Agent.Configuration..ctor(StandaloneAgentConfiguration standaloneAgentConfig, SensitiveDataScrubber dataScrubber)

Could you please help me solving this appPoolID getting null.

Thanks in advance.

Re: Unable to get the transactions for Windows service for NET Agent

iamryan — Fri, 02 Apr 2021 16:55:10 GMT

Hi @vemp.oiyu,

Thanks for letting me know. If I find anything out, I will be sure to share it here. In the meantime, let's see if the Community can jump in and help.

Re: Unable to get the transactions for Windows service for NET Agent

Zoltan_Gutleber — Tue, 12 Mar 2024 09:46:20 GMT

Hi, I have the same problem, did you find a solution?

Re: Unable to get the transactions for Windows service for NET Agent

iamryan — Wed, 13 Mar 2024 16:17:35 GMT

Hi @Zoltan.Gutleber,

Given that this post is a few years old, it's unlikely to get a reply from the original poster. At this point, it might be best to reach out to AppD Support: How do I submit a Support ticket? An FAQ