Java Error - enterprise console installation

CommunityUser — Tue, 13 Nov 2018 05:06:28 GMT

[admin@appd ~]$ ./platform-setup-x64-linux-4.5.1.14461.sh
Unpacking JRE ...
Preparing JRE ...
Starting Installer ...
java.lang.ArrayIndexOutOfBoundsException: 0
at sun.font.CompositeStrike.getStrikeForSlot(CompositeStrike.java:79)
at sun.font.CompositeStrike.getFontMetrics(CompositeStrike.java:97)
at sun.font.FontDesignMetrics.initMatrixAndMetrics(FontDesignMetrics.java:359)
at sun.font.FontDesignMetrics.<init>(FontDesignMetrics.java:350)
at sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:302)
at sun.swing.SwingUtilities2.getFontMetrics(SwingUtilities2.java:1113)
at javax.swing.JComponent.getFontMetrics(JComponent.java:1626)
at javax.swing.text.WrappedPlainView.updateMetrics(WrappedPlainView.java:318)
at javax.swing.text.WrappedPlainView.updateChildren(WrappedPlainView.java:297)
at javax.swing.text.WrappedPlainView.insertUpdate(WrappedPlainView.java:463)
at javax.swing.plaf.basic.BasicTextUI$RootView.insertUpdate(BasicTextUI.java:1610)
at javax.swing.plaf.basic.BasicTextUI$UpdateHandler.insertUpdate(BasicTextUI.java:1869)
at javax.swing.text.AbstractDocument.fireInsertUpdate(AbstractDocument.java:201)
at javax.swing.text.AbstractDocument.handleInsertString(AbstractDocument.java:748)
at javax.swing.text.AbstractDocument.insertString(AbstractDocument.java:707)
at javax.swing.text.PlainDocument.insertString(PlainDocument.java:130)
at javax.swing.text.DefaultEditorKit.read(DefaultEditorKit.java:273)
at javax.swing.JEditorPane.setText(JEditorPane.java:1416)
at javax.swing.JEditorPane.<init>(JEditorPane.java:290)
at com.install4j.runtime.installer.frontend.headless.AbstractHeadlessScreenExecutor.init(AbstractHeadlessScreenExecutor.java:68)
at com.install4j.runtime.installer.frontend.headless.ConsoleScreenExecutor.<init>(ConsoleScreenExecutor.java:24)
at com.install4j.runtime.installer.frontend.headless.InstallerConsoleScreenExecutor.<init>(InstallerConsoleScreenExecutor.java:6)
at com.install4j.runtime.installer.Installer.getScreenExecutor(Installer.java:92)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:58)
at com.install4j.runtime.installer.Installer.main(Installer.java:46)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:65)
at com.install4j.runtime.launcher.UnixLauncher.main(UnixLauncher.java:57)
An error occurred:
java.lang.ArrayIndexOutOfBoundsException: 0
Error log: /tmp/install4jError2117393221932089734.log

Re: Java Error - enterprise console installation

Brian_Wheeldon — Tue, 13 Nov 2018 19:24:23 GMT

From the error message, it looks like the UI failed to launch due to a missing Font resource.

To work around the problem, I would recommend completing the installation with the "silent" option by providing the inputs in a file:

./platform-setup-64bit-linux.sh -q -varfile ~/response.varfile -dir ~/appdynamics/platform

Sample response file for silent installation:

Linux

serverHostName=HOST_NAME
sys.languageId=en
disableEULA=true

platformAdmin.port=9191
platformAdmin.databasePort=3377
platformAdmin.databasePassword= ENTER_PASSWORD
platformAdmin.databaseRootPassword= ENTER_PASSWORD
platformAdmin.adminPassword= ENTER_PASSWORD
platformAdmin.platformDir=/opt/appdynamics/platform

Regards,

Re: Java Error - enterprise console installation

CommunityUser — Tue, 16 Jul 2019 20:47:17 GMT

Tried this workaround today with a customer and the slient install failed with the same exception. We successfully got past the error by following this solution:

https://community.appdynamics.com/t5/Knowledge-Base/Why-can-t-I-launch-the-EUM-installer-on-Linux/ta-p/28517

topic Java Error - enterprise console installation in Splunk AppDynamics

Java Error - enterprise console installation

Re: Java Error - enterprise console installation

Re: Java Error - enterprise console installation