topic Re: Agent license request denied after downgrade to Lite license in AppD Archive

Agent license request denied after downgrade to Lite license

CommunityUser — Mon, 11 Sep 2017 04:48:55 GMT

Hello,

Got the next problem after license automatically downgraded from Pro Trial to Lite:

> Agent license request denied. Agent type: php-app-agent; Node: xxx; Host: xxx; License Rule: Default; Reason: License limit hit for account

Agent (PHP, on single server) kept rejected for a long time

Tried to remove node, remove agent, remove application - nothing helps

I suspect it caused by issue on controller, but I cannot do anything here or just not see how to proceed

Did any one solved similar problem and could point me on solution?

Best regards,

Alexander

Re: Agent license request denied after downgrade to Lite license

Yogesh_Chouk — Tue, 12 Sep 2017 11:45:08 GMT

Hi Alexander,

Could you please navigate to licensing screen, settings => license => rule. Change the number of units on the default rule and assign license accordingly.
Please refer following documentation for more information.
https://docs.appdynamics.com/display/PRO43/License+Management

Please let us know how it goes.

If this doesn't work or already have units set, please send across a similar screenshot from your licensing page.

Thanks,

Yogesh

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Mon, 18 Sep 2017 11:03:12 GMT

Hello,

Changing these settings are not solved anything

Decreased number of allocated units for PHP http://prntscr.com/gmk08r but still see same registration error for Agent

This is how License page looks for me http://prntscr.com/gmk1ex

Why I still see Edition: Pro Trial and 0/5 units number instead of Lite since my license downgraded already?

B.R.

Alex

Re: Agent license request denied after downgrade to Lite license

Yogesh_Chouk — Mon, 18 Sep 2017 12:14:41 GMT

Hi Alex,

Could you please log in to http://controller:port/controller/admin.jsp as the root user.

Select the relevant account(in case of single tenant, it is 'customer1') and manually update the license edition as lite. Please refer the attached screenshot. Please let us know if it helps after making the above changes.

Thanks,

Yogesh

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Tue, 19 Sep 2017 06:29:33 GMT

Hello,

Unfortunately, I could not log in to my controller admin page as you suggested

Got next reply after minutes of waiting for response:

> This page isn’t working

> biker2017071910185323.saas.appdynamics.com didn’t send any data.
> ERR_EMPTY_RESPONSE

Could anyone from AppDynamics team correct license settings for my account?

Thank you in advance

Best Regards,

Alexander

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Fri, 06 Oct 2017 10:21:59 GMT

Hello,

So we could consider that issue is not resolvable from your side?

In such case it leads to complete AppDynamics usage cancel as registration of new account may have same effect (trial period expired -> downgrade -> issues with license)

Is there any possibility to register Lite account without any Pro trial?

B.R.

Alexander

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Wed, 25 Oct 2017 10:49:40 GMT

Hi there,

Is there any update to this yet please? I'm having the same issue.

Thanks in advance.

Re: Agent license request denied after downgrade to Lite license

Yogesh_Chouk — Wed, 25 Oct 2017 12:07:22 GMT

Hi,

We understand your saas url is https://biker2017071910185323.saas.appdynamics.com . We are checking this with our saas team for the update.

In the meanwhile, can you please confirm if you are not able to register even a single agent? As per below document, when the Pro trial is expired it get changed to Lite and License agent unit is minimized to 1 unit. Are you trying to register more than 1 agent? Please follow below document for more information.

https://docs.appdynamics.com/display/PRO43/Lite+and+Pro+Editions

Thanks,

Yogesh

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Wed, 25 Oct 2017 15:45:20 GMT

I have the same problem. The dowgrade to lite does not work.

I have deleted all applications and wanted to register just a single one, the only one, and it complains with the message:

Agent license request denied. Agent type: python-app-agent; Node: node <some node>; Host: <some host>; License Rule: Default; Reason: License limit hit for account

My Settings -> license -> account still says I have a AppDynamics Pro Trial account but i am past the expiry date.

What gives?

Re: Agent license request denied after downgrade to Lite license

Yogesh_Chouk — Fri, 27 Oct 2017 12:09:24 GMT

Hi doohara,

Could you please share your controller url to look into this.

Thanks,

Yogesh

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Fri, 27 Oct 2017 12:41:34 GMT

It is:

https://l[org-name-redacted-privacy].saas.appdynamics.com

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Mon, 13 Nov 2017 14:08:46 GMT

Hello yogesh.chouk,

Can you please look into mine too? Same issue, will not connect after downgrade to lite. License still says expire pro and will not downgrade basically.

Controller: https://[URL_Redacted].saas.appdynamics.com

Thanks in advance,

Carl.

Re: Agent license request denied after downgrade to Lite license

Yogesh_Chouk — Mon, 13 Nov 2017 14:14:15 GMT

Hi Carl,

We are checking this with our Engineering team. We will keep you posted once we get an update from them.

Thanks,

Yogesh

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Wed, 22 Nov 2017 11:21:35 GMT

Hello yogesh.chouk,

When can we expect an update to this please?

Thanks in advance,

Carl.

Re: Agent license request denied after downgrade to Lite license

Yogesh_Chouk — Fri, 24 Nov 2017 04:03:41 GMT

Hi Carl,

Our Engineering team is still working on this issue. We will keep you posted as soon as we get any update from them.

Thanks,

Yogesh

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Tue, 05 Dec 2017 11:07:22 GMT

Hello again yogesh.chouk,

When can we expect an update to this? Your engineering team has been looking at this for over a month now.

Thanks in advance,
Carl.

Re: Agent license request denied after downgrade to Lite license

Yogesh_Chouk — Tue, 05 Dec 2017 13:15:09 GMT

Hi Carl,

Our engineering team is actively working on this and will update you once we hear back from them. Please find the internal ticket id PLATCPS-1767 for your reference.

Thanks,

Yogesh

Re: Agent license request denied after downgrade to Lite license

Yogesh_Chouk — Wed, 13 Dec 2017 07:09:50 GMT

Hi,

This issue is fixed, can you please verify and confirm if you are still seeing an issue.

Thanks,

Yogesh

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Wed, 13 Dec 2017 08:35:05 GMT

i think this issue happen to me too.

my controller https://[URL_Redacted].saas.appdynamics.com

before you fixes at least i can see my agent in AppDynamics Agent and Tiers & Nodes page.

but now i can't see that agent anymore

Re: Agent license request denied after downgrade to Lite license

CommunityUser — Wed, 13 Dec 2017 09:43:57 GMT

Hi yogesh.chouk,

It would appear that the issue isn't entirely resolved, or else there's another issue.

I'm seeing the following alert in the AppDynamics controller...

I tried resetting the controller, but it gave the same alert again. And in the agent log files, I'm seeing the following messages, repeatedly (note that I've obfuscated some data):

[AD Thread-Metric Reporter1] 13 Dec 2017 09:03:49,558 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,669 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,669 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,670 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6407, Name:appdynamics.ip.addresses, Value:feXX:0:0:0:XXXX:XXXX:XXXX:XXX%eth1,A.A.A.A,feYY:0:0:0:YYYY:YYYY:YYYY:YYY%eth0,B.B.B.B,C.C.C.C, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,670 INFO ConfigurationChannel - Sending Registration request with: Application Name [XXXX], Tier Name [XXXX], Node Name [XXXX], Host Name [www] Node Unique Local ID [XXXX], Version [Server Agent v4.3.3.4 GA #15258 rXXX9bXXXc9eXXfX2fcXa4eX14eXX5d4XX5cfXXXX 3600-4.3.3.next-analytics]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:10,440 INFO ControllerTimeSkewHandler - Controller Time Skew Handler Run Aborted - Skew Check is Disabled
[AD Thread-Metric Reporter1] 13 Dec 2017 09:04:49,557 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,987 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,988 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,988 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6407, Name:appdynamics.ip.addresses, Value:feXX:0:0:0:XXXX:XXXX:XXXX:XXX%eth1,A.A.A.A,feYY:0:0:0:YYYY:YYYY:YYYY:YYY%eth0,B.B.B.B,C.C.C.C, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,988 INFO ConfigurationChannel - Sending Registration request with: Application Name [XXXX], Tier Name [XXXX], Node Name [XXXX], Host Name [www] Node Unique Local ID [XXXX], Version [Server Agent v4.3.3.4 GA #15258 rXXX9bXXXc9eXXfX2fcXa4eX14eXX5d4XX5cfXXXX 3600-4.3.3.next-analytics]
[AD Thread-Metric Reporter1] 13 Dec 2017 09:05:49,558 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6407, Name:appdynamics.ip.addresses, Value:feXX:0:0:0:XXXX:XXXX:XXXX:XXX%eth1,A.A.A.A,feYY:0:0:0:YYYY:YYYY:YYYY:YYY%eth0,B.B.B.B,C.C.C.C, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Sending Registration request with: Application Name [XXXX], Tier Name [XXXX], Node Name [XXXX], Host Name [www] Node Unique Local ID [XXXX], Version [Server Agent v4.3.3.4 GA #15258 rXXX9bXXXc9eXXfX2fcXa4eX14eXX5d4XX5cfXXXX 3600-4.3.3.next-analytics]

Just to add a bit more information, this java agent instance was working perfectly with this controller prior to the license issue occuring.

Thanks,

Carl.