topic Re: Agent not able to connect to Controller in AppD Archive

Agent not able to connect to Controller

CommunityUser — Mon, 05 Sep 2016 21:26:42 GMT

I am just trying to install the Agent and get it connected to Controller. Unfortunately, the step where we can Test the Controller Connection fails. What should I be entering for "Account Access Key" in the .Net Configuration window?

Do i need to enable "Enable SSL" ?

I am getting this error when "Enable SSL" is turned ON

Controller communication failed. Details: The operation has timed out
Please use certmgr.msc to add Controller Certification Authority certificate to
"Trusted Root Certification Authorities" at computer account (system) level.

If I turn that OFF, I get this error.

Controller communication failed. Details: The remote server returned an error: (401) Unauthorized.

Can someone help please?

Re: Agent not able to connect to Controller

CommunityUser — Mon, 05 Sep 2016 22:43:42 GMT

Never mind, I was able to figure this out.

Re: Agent not able to connect to Controller

CommunityUser — Mon, 09 Jan 2017 18:31:45 GMT

what did you do to resolve this issue? I am having the same problem

Re: Agent not able to connect to Controller

CommunityUser — Wed, 22 Feb 2017 14:22:05 GMT

I added python flask app just following the app wizard, and have the same issue, confusing me a lot!

I am testing the pro trial edition and wondering whether it's the root cause?

17:28:36,416 INFO [AD Thread Pool-Global0] ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:7396, Name:appdynamics.ip.addresses, Value:2001:470:f0e8:0:cd93:b8fe:d164:826f%ens33,fe80:0:0:0:7bd1:be76:7e7a:e4bc%ens33,192.168.100.144]

17:28:36,416 INFO [AD Thread Pool-Global0] ConfigurationChannel - Sending Registration request with: Application Name [Business_Tracker], Tier Name [web], Node Name [node 8f8d], Host Name [ubuntu] Node Unique Local ID [node 8f8d], Version [Proxy v4.2.13.0 GA SHA-1:c4535c4bf23df78f1f97fb46a4489b268937bff3 #5719 MANUAL-5719]

17:28:36,439 ERROR [AD Thread Pool-Global0] ConfigurationChannel - HTTP Request failed: HTTP/1.1 401 Unauthorized

17:28:36,441 WARN [AD Thread Pool-Global0] ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [192.168.174.106], port[8090], exception [null]