topic Re: Unable to see analytics data in AppD Archive

Unable to see analytics data

CommunityUser — Thu, 20 Aug 2015 13:39:48 GMT

Hi,

We are using AppDyanmics 4.1.5 and we are trying to start analytics for the same.

We are using controller event service to collect analytics data from analytics agent.

We have enabled stand alone machine agent for capturing analytics data and configured it to communicate to event service.

We have successfully started the analytics agent but we are not able to see any data in analytics page.

We are not getting any kind of error in analytics logs and health status of event service is showing as healthy.

Please help us with this issue.

Regards,

Prasad

Re: Unable to see analytics data

Arun_Dasetty — Fri, 21 Aug 2015 13:20:04 GMT

Hi,

Can you please send below for us to assist you further:

a) Archive of logs folder from <machineagent_dir>/logs path

b) server.log and events services realted logs at <Controller_install_dir>/logs path

c) Confirm whether you have validated account key and other URLs in analytics-agent.properties with settings in events service conf folder location once as per docs

Re: Unable to see analytics data

CommunityUser — Mon, 24 Aug 2015 07:23:27 GMT

Hi,

Thanks for your reply.

PFA the Sever logs and Machine agent logs.

Re: Unable to see analytics data

Arun_Dasetty — Mon, 24 Aug 2015 15:20:26 GMT

Hi,

Analytics agent related logs in machineagent.log looks fine but we see lot many errors in events service logs and server.log:

[#|2015-08-24T14:14:42.735+0900|INFO|glassfish3.1.2|com.singularity.ee.controller.beans.analytics.feature.AnalyticsFeatureManagerBean|_ThreadID=140;_ThreadName=Thread-5;|License [transaction-analytics] for account [customer1] is not enabled for analytics since it is expired.|#]
..
Caused by: java.lang.RuntimeException: An unrecoverable server error occurred. Please see server log for details.[STACK TRACE: com.appdynamics.analytics.shared.rest.exceptions.ClientException: Could not execute request to http://10.100.66.121:9080/v2/events/dbmon-wait-time/event

- Can you please confirm whether you are using events service in different host Or whether the events service is running?

in either case, can you check the connectivity to events service to above URL from machine agent instance and also

make sure you restart once the events service: (if events service is in controler instance try below one if not try the other command listed below)

cmd> controller.bat stop-events-service

cmd> controller.bat start-events-service

<events_service_dir>\bin\events-service.bat start -y conf\events-service-all.yml -p conf\events-service-all.properties

Re: Unable to see analytics data

CommunityUser — Tue, 25 Aug 2015 04:48:41 GMT

Hi,

We are using the same event service of controller and it is running. The same event service is being used for database monitoring.

The dbmon-wait time error is being thrown in DB monitoring. I will check for whether analytics is expired and revert.

Re: Unable to see analytics data

CommunityUser — Tue, 25 Aug 2015 10:37:46 GMT

Hi,

As per your suggestion we restarted the event service and controller.

We are still not able to see any data in analytics tab.

PFA the server logs and analytics agent logs.