topic Re: Disappearing Applications after server reset in AppD Archive

Disappearing Applications after server reset

CommunityUser — Sun, 26 Jul 2015 08:58:46 GMT

after restarting the monitoring server all applications removed and license page became like attached file !

this happened 2 time , on trial priod also on free priod

thanks

Re: Disappearing Applications after server reset

Arun_Dasetty — Mon, 27 Jul 2015 13:05:29 GMT

Hi Farid,

By default customer application-name associated with agent under not system account but user applications are associated under customer1 (default user(non-root user) account) , can you login customer account (if single tenant customer1) and see if no apps exists? Let us know if any disconnect in our understanding of the issue

Provide all apps view in addition to license screen in ui, if issue persists

Regards,

Arun

Re: Disappearing Applications after server reset

CommunityUser — Tue, 28 Jul 2015 03:42:32 GMT

Hi Kumar

Thanks for response

Actually it happened after seting to "not set" the detail license information for "end user monitoring" in admin.jsp page when the attached error seen on the screen

then by restarting the server in next login i faced to loose of applications.

lest say the main issue is the new attachment error

thanks again

Re: Disappearing Applications after server reset

Arun_Dasetty — Tue, 28 Jul 2015 14:55:28 GMT

Hi Farid,

We confirm the provided error in UI error is already fixed in 4.1.2 release version which is yet to release, Hope that information helps