https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214650#M6097 <P>Right clicking does not work. Everything is grayed out except properties after I right click on it.</P> Tue, 21 Jun 2016 14:40:46 GMT mhouse3 2016-06-21T14:40:46Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214642#M6089 <P>Today when I went to log into my Splunk as admin on the main page, after using Splunk for the past 90+ days, it stated that the version of Splunk was outdated and I needed to update it with the latest version of Splunk. I started to do that until it got to a point where it said it was unsuccessful due to lack of administrative privileges. After seeing that, I clicked the button to cancel out and go back to what I have. Now that I did that, when I go to my main login page at 8000, I get the “This page can’t be displayed” screen. What happened? How can I fix this?</P> Mon, 20 Jun 2016 20:47:31 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214642#M6089 mhouse3 2016-06-20T20:47:31Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214643#M6090 <P>Hi mhouse3, I'd open up the services snapin (services.msc) and check that the Splunk service is in a started state. Something about the aborted upgrade step might have left it in a stopped state.</P> <P>Past that, check out the splunkd.log at $SPLUNK_HOME\var\log\splunk\splunkd.log for any clue as to what is going on with the installation.</P> <P>If this is a production instance, you'll want to open up a ticket with support, and run '$SPLUNK_HOME\bin\splunk.exe diag' so they can examine what is going on.</P> <P>Please let me know if this answers your question!</P> Mon, 20 Jun 2016 20:58:39 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214643#M6090 muebel 2016-06-20T20:58:39Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214644#M6091 <P>Wow that was fast. I am very new to using Splunk so hence my follow up question.</P> <P>how exactly do I open up the services snapin (services.msc) and check that the Splunk service is in a started state.</P> <P>BTW I went to /Program Files/Splunk/ path and did a search for the file name services.msc and it was not found.</P> Mon, 20 Jun 2016 21:06:52 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214644#M6091 mhouse3 2016-06-20T21:06:52Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214645#M6092 <P>BTW this is a full production instance that is installed on my machine.</P> Mon, 20 Jun 2016 21:09:25 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214645#M6092 mhouse3 2016-06-20T21:09:25Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214646#M6093 <P>press the windows key and type services.msc in the search box to pull it up, or otherwise go to the control panel. This is services for windows</P> <P>The service name will be something along the lines of Splunk. There might be a "splunkweb" service, but that is legacy and you can ignore it.</P> Mon, 20 Jun 2016 21:22:39 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214646#M6093 muebel 2016-06-20T21:22:39Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214647#M6094 <P>Found it:<BR /> Splunkd Service - Status is blank &amp; Startup Type is Automatic<BR /> splunkweb (legacy purposes only) - Status is blank &amp; Startup Type is Automatic</P> <P>It appears that it is not in a started state. If this assessment is correct how do to start it? Also from which path (folder) do I run the command from?</P> Tue, 21 Jun 2016 13:35:44 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214647#M6094 mhouse3 2016-06-21T13:35:44Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214648#M6095 <P>should be able to rightclick on it and select start. As for a powershell command, check out "start-service"</P> <P>You'll want to run this from an administrative powershell shell. It won't matter which directory you are in.</P> Tue, 21 Jun 2016 13:43:42 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214648#M6095 muebel 2016-06-21T13:43:42Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214649#M6096 <P>That was too easy. On both I assume.....</P> Tue, 21 Jun 2016 14:38:59 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214649#M6096 mhouse3 2016-06-21T14:38:59Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214650#M6097 <P>Right clicking does not work. Everything is grayed out except properties after I right click on it.</P> Tue, 21 Jun 2016 14:40:46 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214650#M6097 mhouse3 2016-06-21T14:40:46Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214651#M6098 <P>try right-clicking and running the services app as administrator</P> Tue, 21 Jun 2016 16:17:06 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214651#M6098 muebel 2016-06-21T16:17:06Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214652#M6099 <P>Good idea. Don't know why I did not think of that.</P> <P>When I did that and selected "run" a window popped up that said Windows could not start the Splunkd Service on Local Computer.</P> <P>Error 2: The system cannot find the file specified.</P> <P>I get the same error when I try and run either of the two.</P> Tue, 21 Jun 2016 18:33:31 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214652#M6099 mhouse3 2016-06-21T18:33:31Z https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214653#M6100 <P>I am good now. I just went to Splunk.com and upgraded to the latest version of Splunk and that got it running.</P> Tue, 21 Jun 2016 19:10:41 GMT https://community.splunk.com/t5/Security/Why-am-I-unable-to-access-my-Splunk-login-screen-and-just-get/m-p/214653#M6100 mhouse3 2016-06-21T19:10:41Z