topic Re: Has anyone else run into this Product Version info error? in Security

Has anyone else run into this Product Version info error?

flyers777 — Mon, 05 Dec 2022 12:30:22 GMT

Not sure what happened this morning but I was unable to log in as admin. I noticed that it had orphan some of my alerts with my admin account even though it was still active and found this error below. Has anyone ran into a similar situation. I was able to login after restarting the Splunk service on the Indexer and forwarder. Thanks again.

startup:112 - Unable to read in product version information; [HTTP 401] Client is not authenticated

Re: Product Version info error

gesa_behrens — Mon, 05 Dec 2022 12:17:53 GMT

I don't have any problems using splunk, but since the upgrade to 9.0.1 I get this error in python.log.

I have no idea what action produces this error. Python is up to date.

Any hints on what this message wants to tell me?

Re: Has anyone else run into this Product Version info error?

cabauah — Wed, 21 Jun 2023 04:43:35 GMT

we're getting same error on 9.0.1, any solution

Re: Has anyone else run into this Product Version info error?

isoutamo — Wed, 21 Jun 2023 07:10:26 GMT

if possible try to restart and then update to latest 9.0.5 version (especially if you have only one single node).

r. Ismo

Re: Has anyone else run into this Product Version info error?

cabauah — Thu, 22 Jun 2023 00:17:06 GMT

we're able to access functionality but that's appearing on the _internal logs and we don't know impact. is it a known issue for 9.0.1?

Re: Has anyone else run into this Product Version info error?

jessieb_83 — Thu, 09 May 2024 21:19:39 GMT

Running 9.2 and getting the same error