topic Re: IT Essentials Work with no create entity button in Security

Where is the IT Essentials Work create entity button?

manderson7 — Tue, 10 May 2022 14:05:32 GMT

We've done a new install of IT Essentials work, and was trying to add entities, but don't have the create entity button. My account has itoa_admin, itoa_analyst, itoa_user roles assigned. I do have a create entity type button, but there are no configured entity types. I have installed the AWS & nix content packs. What am I missing?

Re: IT Essentials Work with no create entity button

sweetie — Tue, 10 May 2022 09:55:16 GMT

@manderson7 - Was this issue fixed? I am facing something similar in ITE work app setup too.

Re: IT Essentials Work with no create entity button

manderson7 — Mon, 16 May 2022 11:52:23 GMT

Unfortunately not. I moved on to other work, and this was dropped. It's a shame, because otherwise it's a solid product, but this stopped us moving forward.

Re: IT Essentials Work with no create entity button

pnodine1 — Fri, 04 Nov 2022 16:12:51 GMT

I ran into the same problem. Here is how I solved it.

This document states "If your role doesn't have write access to Global team, the New Entity button isn't available." https://docs.splunk.com/Documentation/ITSI/4.14.1/Entity/ImportCSV

I also had internal error logs "Unknown role 'winfra-admin'."

I created the role winfra-admin and ran 'splunk cmd python itsi_reset_default_team.py' and the button appeared.