topic Unable to update email address in my Splunk Account profile in Security

Unable to update email address in my Splunk Account profile

Nvijay92 — Mon, 23 Dec 2019 04:58:38 GMT

Hello Everyone,

I'm trying to update a new email address in Splunk.com > Dashboard> My accounts > Update email address

But the email address is not getting updated its still showing the same old email address.

I had already tried updating the password as well just mentioned in the other blog.

Could someone help me on this ?

Thank you

Re: Unable to update email address in my Splunk Account profile

Nvijay92 — Mon, 06 Jan 2020 15:51:00 GMT

Could someone help me on this issue ?

Re: Unable to update email address in my Splunk Account profile

srisahitya_v — Sat, 29 Aug 2020 06:19:01 GMT

@Nvijay92 Hello, Did you solve the problem ? can you update here

Re: Unable to update email address in my Splunk Account profile

isoutamo — Sat, 29 Aug 2020 08:01:35 GMT

One reason why cannot update your password is that you haven’t local account in splunk. Can you check your account type (e.g. LDAP vs local/splunk) from your settings.

r. Ismo

Re: Unable to update email address in my Splunk Account profile

Nvijay92 — Thu, 25 Mar 2021 05:46:24 GMT

Still the same. I managed to contact the Splunk Tech Support and they mentioned we cant update the email address.

They only want us to delete the user account and create a new user account with the new email address.

Since i had completed some certification and i asked them to transfer the certificates to the new account.

As of now they dont have a process which would help us migrating the certificate.

Moral of the story is we need to live with the existing account with old email address.

Thank you

Re: Unable to update email address in my Splunk Account profile

Nvijay92 — Thu, 25 Mar 2021 05:48:15 GMT

But, i'm having an issue with updating my email address on the Splunk.com website .

If i have an issue with my splunk application then it should be possible with your statement.

Thank you

Re: Unable to update email address in my Splunk Account profile

rakesh_498115 — Mon, 10 May 2021 05:39:13 GMT

Hi i am also facing issues updating my work email id in Splunk account - can anyone please help.

thanks,

Re: Unable to update email address in my Splunk Account profile

Nvijay92 — Mon, 10 May 2021 06:46:39 GMT

Hello Rakesh,

I'm still have the same issue and i'm having a mindset now to live with this issue on my Splunk profile

Re: Unable to update email address in my Splunk Account profile

priyankak10 — Thu, 29 Jul 2021 11:45:51 GMT

Anyone found solution to this. There was a typo in my email address while registering and now I am not able to correct it.