topic Update to profile - How can I change my email address? in Security

Update to profile - How can I change my email address?

jeff7101 — Tue, 02 Aug 2022 14:32:30 GMT

I know it's not possible to change a username, but how about the email address associated to a user account? The domain is no longer available, therefor no emails can be received for that address.

I assume the answer is "no" since I saw the field was not editable. Next, I assume that I will have to create a new account and abandon the current one, including all the history if any (so much for data integrity).

Presuming that I am correct, you may want to re-think the benefit of this rule because companies churn all the time - they come and they go. Does it make sense that those accounts do also?

Thanks,

Jeff

Re: Update to profile - email address

duartet — Tue, 02 Aug 2022 07:24:43 GMT

I'm having the same issue!

Before it was possible to change the email, the field was editable. However it's not anymore.

I have my splunk account for 6 years already, changed company 2 times and I was able to change the email those 2 times because the companies were Splunk partners. Now having left, I need to revert to my personal account. I don't want to create a new account as I have a lot of things associated to my current account, like answers on Splunk Community. On the certifications part, I was already able to request a change to education team. Now I want to contact support to change it, but apparently there's no contact besides the phone.

This should really be re-think.

Thanks,

Tiago

Re: Update to profile - email address

isoutamo — Tue, 02 Aug 2022 07:34:05 GMT

see e.g. Unlock email field on Profile Settings for editing

r. Ismo