topic Re: First Login Phantom returns 500: Server Error in Security

First Login Phantom returns 500: Server Error

damindragunatil — Sun, 07 Jun 2020 19:58:59 GMT

I havedeployed the Phantom OVA and setup IP and server names according to my environment. I go to https://[myphantomserver]
and get:

500: Server Error
Sorry, something went wrong with your request

the URL: https://[myphantomserver]/eula

Seems it cannot display the license page?
I am using a community license edition

Can anyone shed some light

I have set host names in '/etc/hosts' and /etc/'hostname' files

many thanks in advance

Re: First Login Phantom returns 500: Server Error

cyue_splunk — Thu, 06 Feb 2020 06:32:21 GMT

Please check if this KB article relates with your question: https://my.phantom.us/kb/40/

Re: First Login Phantom returns 500: Server Error

damindragunatil — Thu, 06 Feb 2020 16:04:05 GMT

The above resolution is not applicable.

The error I get is below:

500: Server Error
Sorry, something went wrong with your request.

This is all i get, nothing else?

I have a watchdog error in var/log/messages , this was setup directly from the OVA image.

watchdog.cpp : 286 : Error updating node_usage table: Cannot insert or update without node

could this be a red herring?
thanks

Re: First Login Phantom returns 500: Server Error

cyue_splunk — Fri, 07 Feb 2020 08:30:34 GMT

I have a customer who met the same issue with you (using vCenter/ESXi) and here is what his comments and solution:

"Turns out, if I use Thin Provision on the 200GB secondary VMDK, it’ll have internal error.

I re-uploaded the OVA again w/o changing the VMDK format this time and can get to the init setup."

Re: First Login Phantom returns 500: Server Error

nbonner — Thu, 20 Feb 2020 23:07:33 GMT

I'll add that I am running into this same issue. The vmdk is thick provisioned in my case. Installed the phantom-4.8.23319.ova & have not been able to get past the /eula screen.

Re: First Login Phantom returns 500: Server Error

centrafraserk — Wed, 25 Mar 2020 13:17:19 GMT

Did you ever have luck solving this? I am on that version as well and having the same issue.