https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31597#M1053 <P>Some of my users are unable to access a custom app we have developed internally. When they try to open the app, they receive the following error in their browser:</P> <PRE><CODE>404 Not Found App "app_name" does not support UI access. See its app.conf for more information. </CODE></PRE> <P>In splunk's web_service.log, the following error is logged:</P> <PRE><CODE>2010-08-17 08:40:27,250 WARNING [4c6a833a80494f208] view:472 - Splunk cannot load app "app_name" because it could not find a related app.conf file. </CODE></PRE> <P>This app works for other users within the same splunk roles just fine. The app.conf looks to be configured correctly, and is in the appropriate location. The app is shared globally, with the role the user is a member of having read access.</P> <P>What could be causing this issue, and how can I fix it?</P> Tue, 17 Aug 2010 19:48:12 GMT ftk 2010-08-17T19:48:12Z https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31597#M1053 <P>Some of my users are unable to access a custom app we have developed internally. When they try to open the app, they receive the following error in their browser:</P> <PRE><CODE>404 Not Found App "app_name" does not support UI access. See its app.conf for more information. </CODE></PRE> <P>In splunk's web_service.log, the following error is logged:</P> <PRE><CODE>2010-08-17 08:40:27,250 WARNING [4c6a833a80494f208] view:472 - Splunk cannot load app "app_name" because it could not find a related app.conf file. </CODE></PRE> <P>This app works for other users within the same splunk roles just fine. The app.conf looks to be configured correctly, and is in the appropriate location. The app is shared globally, with the role the user is a member of having read access.</P> <P>What could be causing this issue, and how can I fix it?</P> Tue, 17 Aug 2010 19:48:12 GMT https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31597#M1053 ftk 2010-08-17T19:48:12Z https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31598#M1054 <P>Is is possible that the specific user has an app.conf in their user directory that is overriding the global one?</P> Tue, 17 Aug 2010 21:13:38 GMT https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31598#M1054 gkanapathy 2010-08-17T21:13:38Z https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31599#M1055 <P>No app.conf anywhere in the user's directory.</P> Tue, 17 Aug 2010 21:43:55 GMT https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31599#M1055 ftk 2010-08-17T21:43:55Z https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31600#M1056 <P>What is the default view for the app?</P> Thu, 19 Aug 2010 06:27:06 GMT https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31600#M1056 rroberts 2010-08-19T06:27:06Z https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31601#M1057 <P>There are a few places where you can check for role-based access lists specific to the app/ app views.</P> <P>I would check first in $SPLUNK_HOME/etc/apps/app_name/metadata/default.meta and $SPLUNK_HOME/etc/apps/app_name/metadata/local.meta to review permissions there.</P> <UL> <LI>app-level permissions :</LI> </UL> <P>[] access = read : [ * ], write : [ admin, power ]</P> <UL> <LI>example of a viewstate-level permission :</LI> </UL> <P>[viewstates/flashtimeline%3Agalbtgqy]</P> <P>access = read : [ admin, power ], write : [ admin ] export = none owner = admin</P> <P>If all seems fine there and you still see splunkd inexplicably servicing 404s to one of your users, you may want to restart it and give it another go.</P> Fri, 20 Aug 2010 06:37:05 GMT https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31601#M1057 hexx 2010-08-20T06:37:05Z https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31602#M1058 <P>A restart cleared the 404s -- there may have been some transient state.</P> Fri, 20 Aug 2010 19:23:59 GMT https://community.splunk.com/t5/Security/Some-users-receive-404-when-accessing-custom-apps/m-p/31602#M1058 ftk 2010-08-20T19:23:59Z